Real people. Honestly fast answers.

Yes, 100%. Everything you buy here is the official product from Maybelline, L'Oréal Paris, Gillette, CeraVe and the other brands, bought from recognised European wholesalers. You get exactly the same sealed packaging as in the shop, only cheaper. Read how we guarantee that on safe & genuine.

Two reasons. We buy in bulk directly from official European wholesalers, and we ship smart: a mascara or a pack of razor blades goes by letter post instead of as a parcel. That saves a lot in shipping costs, and you see that difference in our prices. The crossed-out "retail price" is what the same product usually costs in a physical shop.

Already using a foundation? Then the shade number is on the bottom of the bottle or tube, and you can look up the matching shade of another brand on that brand's website. Do not know your shade yet? Then choose based on your undertone (cool, warm or neutral) and start a touch too light rather than too dark. Our guides help you on your way, and you can always send a photo of your current product via the form.

Ordered on a working day before 12 noon? Then your order goes out the same day. Standard delivery is free and lands in your letterbox within 3 to 5 working days in Belgium, within 5 to 10 working days in other EU countries. In a hurry? In Belgium, choose express delivery with track & trace (€10) and you have your products in 1 to 2 working days. Everything about shipping & returns.

Yes. Standard delivery is always free, in Belgium and in all other EU countries, with no minimum amount. Even for a single lip balm.

Of course. You have a legal 14-day cooling-off period from receipt. Send back unopened products with the seal intact and you get a full refund. Send us a message with your order number first, then you receive the return address and instructions. Read our returns policy.

Bancontact, Visa, Mastercard, Maestro, Apple Pay, Google Pay and iDEAL. Business customers can also pay on invoice after agreement.

Yes. Enter your company name and VAT number at checkout and you automatically receive an invoice. Larger quantities for your salon, barbershop, shop or business? See business orders for a quote.

Yes. We also deliver free to all other EU countries, in 5 to 10 working days. Express delivery is only possible to a Belgian address.

The packaging shows either an expiry date, or an open-jar symbol with a number in it (for example 12M): that is how many months the product keeps after you open it. We only ship products whose date is still well in the future and store everything dry, dark and at room temperature. Unopened, make-up and skincare usually keep for 2 to 3 years.

Unfortunately not. Cosmetics and razor blades are sealed hygiene products that we are not allowed to resell once opened. We always take back unopened products with the seal intact. If the product was delivered wrong or damaged, that is of course a different story: then we sort it out.

Yes, always, even if you have used the product before. Apply a small amount of tint to the inside of your elbow or behind your ear 48 hours in advance and check that the skin stays calm. The same goes for hair removal cream such as Veet. The exact method is in the brand's leaflet. Professional tint such as RefectoCil is intended for use by trained hands; if you do it yourself, follow the instructions to the letter.

Razor blades only fit a handle of the same system. The system name is on your handle and on the blade packaging: for Gillette, for example, Fusion5, ProGlide (same Fusion system), Mach3 or Venus; for Wilkinson Sword, Hydro or Quattro. Not sure? Send us a photo of your handle via the form and we will find out for you. See our razor blades.

With express delivery in Belgium you get a tracking code to follow your shipment closely. With every order you receive an email as soon as it leaves our warehouse anyway.

As long as it has not been packed yet, yes. Email or message us as soon as possible with your order number and we will change or cancel it.

That is our mistake, not yours. Send us a message with a photo within 14 days and we will send the right product or refund you. The return costs are of course on us.

After receiving and checking your return we refund within 14 days, via the same payment method you used. Usually it is a lot faster.

No. Your order goes with the post as a letterbox shipment and simply drops into your letterbox. No pickup point, no signature.

No, we work fully online and have no shop. Your order arrives free in your letterbox.

A mascara that is dried out straight away, a pump that does not work or a broken powder: that falls under the legal two-year warranty on defects that were already there at delivery. Send us a message with your order number and a photo and we will send a replacement or refund you. Normal wear from use and exceeding the period after opening are of course not covered by the warranty.

Stop using the product immediately and rinse the skin with lukewarm water. If the irritation persists or gets worse, see your pharmacist or a dermatologist; we are not a medical service and do not give advice on that. Do let us know though, because we want to hear it when a product stands out.

Yes. We buy Biodance, Skin1004, AXIS-Y, Celimax and Dr. Althea through European wholesalers, so every product has the mandatory European labelling, ingredients list and responsible person in the EU. You get the real Korean formula, but officially placed on the European market. Discover the whole K-beauty collection.

The same product, but in packs of 2, 3 or more at a lower price per piece. Handy for things you buy again anyway: razor blades, lip balm, mascara or your daily cleanser. You find them all under multipacks.

Yes. For beauty salons, hairdressers, shops, schools, hotels and companies we prepare a tailored price, with invoice and VAT. Put the products and quantities in your message or see business orders. You get a quote within one working day.

For business customers and larger orders that is possible after agreement. Request a quote via the form and we will arrange the invoicing.

Our prices are already sharp by default, so we rarely work with codes. If a promotion is running, you will see it on the homepage. You enter a code at checkout.

Fastest via WhatsApp on +32 473 39 95 89 (reply in ± 1 hour on working days). Also by email at arnejmalfait@gmail.com (within 24 hours) or by phone on the same number.

We reply on working days from 9 am to 6 pm. A message sent at the weekend is answered on Monday.

Goedkoopverzenden BV from Herzele (BE 1021.672.591), the company of Nikolai and Arne. We have been selling brand products via bol.com and Amazon for years and also run the sister webshop GoedkopePostzegels.be, our biggest partner for cheap shipping. Read our story.

We only use your data to handle your order, in line with our privacy policy. No newsletter unless you choose it yourself, and never sold on.